Services and Facilities

Guest Service Desk / Information Centre

At Melbourne Central, our aim is to ensure you have a great shopping experience. It all starts with customer service and this is where Melbourne Central shines. Our friendly Guest Service Representatives are on hand 7 days a week to help you get the most out of your visit. Whatever you are looking for, our information centre will be able to help you. A few of the services we offer include:
Guest Service desk at Melbourne central Shopping centre
  • Store location assistance
  • Purchase gift vouchers
  • Community information and services
  • Lost children or family members in the Shopping Centre
  • Lost and found property in the Shopping Centre
  • Public transport information
  • Tourist information
  • Retail Runner Lodgement
  • ParcelPoint collection
  • Other general information  

Located on L1 
Phone number:
03 9922 1122 or 03 9922 1119 afterhours





Opening hours
Mon - 10am - 7pm
Tue - 10am - 7pm
Wed - 10am - 7pm
Thu - 10am - 9pm
Fri - 10am - 9pm
Sat - 10am - 7pm
Sun - 10am - 7pm
Melbourne Central
Cnr LaTrobe and Swanston Streets
Melbourne VIC 3000
Phone: 03 9922 1122