Shop Safe

Learn more about our safety guidelines.

Safety Guidelines  

We know shopping for the things you need and love is important to you and providing a safe and comfortable shopping environment is of the upmost importance to us.  
As part of welcoming back our shoppers, retailers and staff to Melbourne Central, we have comprehensive Covid-19 Safety guidelines in place. As a result you will notice additional health, safety and social distancing measures across our centre including:  
QR Code Check In:   
Please check in every time you visit Melbourne Central. QR codes are located at all main entrances, lifts and food courts. You are also required to check in specific venues within Melbourne Central including supermarkets, hospitality and entertainment venues.  
Here are three simple and easy check in steps that will help with contract tracing and keep our centre safe.  

  1. Open your camera app and hover your phone over the QR code 
  2. Tap the link that pops up 
  3. Enter your details and tap ‘Check in to Melbourne Central’ 

You can download the Service Victoria app below:  

Click here for more information on checking in with QR codes.
Face Mask: Please ensure you wear a mask or face covering at all times when shopping at Melbourne Central.  This is a mandatory condition of entry unless a valid exemption applies. For more information please read our FAQ’s on Face Masks.  
Increased Cleaning: We have increased cleaning and sanitisation services with a focus on high traffic areas, frequently touched surfaces, food courts and amenities using hospital grade disinfectants and alcohol based sanitiser. In addition, we schedule daily deep cleans throughout the centre.  
Hand Sanitiser: Free hand sanitiser stations are available throughout the centre including at entry points, dining precincts and amenities.  
Social Distancing:
 Keeping a social distance of at least 1.5m metres is important for both the safety and comfort of all shoppers, staff and visitors. To help you safely navigate Melbourne Central, you will notice social distancing signage at high traffic points including lifts, escalators and food courts. Each store and dining venue will have specific capacity numbers as well as floor signage to help customers que safely. 
Hygiene: You will see hygiene signage in amenities and entry points to encourage Covid safe recommendations such as washing or sanitising your hands regularly.   
Support Staff:
 We have additional customer support services and security staff to minor social distancing and crowd management. Please visit our friendly team at Guest Services on Ground Level if you have any questions or concerns upon your visit.  
We continue to ask customers to refrain from visiting our centre if you are showing symptoms, awaiting Covid test results,  have been exposed to anyone with the virus or visited an exposure site . It is important that we all follow Covid safe testing and isolation requirements to protect ourselves and our community.  

Plan your Shop 

As you plan your next visit to Melbourne Central, consider these helpful hints to keep yourself and our wider community safe. 

  • Check In using the QR Code.  
  • Write a list. 
  • Wash your hands. 
  • Wear a mask. 
  • Watch your distance. 

Plan ahead and see What’s Open here.

Opening hours
Mon - 10am - 7pm
Tue - 10am - 7pm
Wed - 10am - 7pm
Thu - 10am - 9pm
Fri - 10am - 9pm
Sat - 10am - 7pm
Sun - 10am - 7pm
Melbourne Central
Cnr LaTrobe and Swanston Streets
Melbourne VIC 3000
Phone: 03 9922 1100