Mask FAQs

What you need to know about masks.

Do we have to wear a mask?
In line with Victorian Government regulations face masks must be worn at all times when in our centre. This is a mandatory condition of entry unless a valid exemption applies. For more information on Face Masks, please visit the Department of Health & Human Services.
When to wear a mask?
If you can and don’t have a medical condition and are over the age of 12, please wear a mask at all times in the centre. Please note face shields, bandanas and scarfs (anything you’d consider a make shift face covering) are now, no longer recognised as appropriate face masks.

When can I remove my mask?
When you are eating or drinking, taking medication, smoking or vaping, in a financial institution or bank or during an emergency.

Who doesn’t need to lawfully wear a mask?
People aged under the age of 12-years. Centre staff may approach and ask a person to clarify their age.

Medical condition / reasons including:

  • a person with breathing problems including asthma
  • a person with an assisted breathing apparatus
  • a person with a disability or a mental health condition
  • a person with visual/hearing impairment or loss
  • a person with a skin condition.

Centre staff may approach and ask a person to validate their reason (e.g. a medical certificate).

Practical reason – such as a carer or person assisting a young-child, elderly person or person with special needs, although this may be for a short-period.

Professional reason – e.g. a security guard communicating with a person with identified hearing impairment where the ability to see the mouth is essential for communication or in an emergency situation in the centre.

Victoria Police will be patrolling businesses including Shopping centres to assist customers with any queries in regards to wearing a mask.

Customers that don’t wear a face covering may be approached by staff and if there is no valid explanation or reason provided (e.g. inability to produce a medical certificate), the person will be asked to leave the centre.

Opening hours
Mon - 10am - 7pm
Tue - 10am - 7pm
Wed - 10am - 7pm
Thu - 10am - 9pm
Fri - 10am - 9pm
Sat - 10am - 7pm
Sun - 10am - 7pm
Melbourne Central
Cnr LaTrobe and Swanston Streets
Melbourne VIC 3000
Phone: 03 9922 1100