FAQ

Questions? We've got answers.
We're here to make sure your experience at MC is as safe and easy as possible. If you've got a question that we haven't answered here, feel free to give our friendly Guest Services team a buzz on (03) 9922 1122
 
Do I have to be vaccinated to come to Melbourne Central?
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From Thursday 18th November at 11.59pm eased restrictions will allow:
  • All customers regardless of vaccination status can visit a shopping centre.
  • Vaccinated customers (or have a valid medical exemption, and children aged under 12 year) are not restricted and may visit all stores and services within the centre  - provided they check-in and provide proof of vaccination when prompted. 
  • Un-vaccinated customers aged 12 and over are able to access all essential services in-centre. However, are unable to visit non-essential retail, hospitality venues, personal services, gyms and entertainment venues.  
Where can I get vaccinated?
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Both of our pharmacies offer walk in appointments for both the Astrazeneca and Moderna vaccines. Visit Terry White Chemmart on Level 1, or Melbourne Central Pharmacy on Lower Ground.
 
Where can I locate a copy of my vaccination certificate or medical exemption?
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Directions on how to locate and download a copy of your vaccination certificate can be found here.

If you are medically exempt from becoming vaccinated, you can add your COVID-19 digital certificate for medical contraindication to the Service VIC app.
 
Are all of your staff vaccinated?
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Yes, all Melbourne Central staff and contractors, including cleaners and security guards are all fully vaccinated, as per the Victorian Government guidelines.
 
Do we have to wear a mask?
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In line with Victorian Government regulations face masks must be worn at all times when in our centre. This is a mandatory condition of entry unless a valid exemption applies. For more information on Face Masks, please visit the Department of Health & Human Services.

From 11.59pm on Friday 25th February 2022, masks will no longer be required in most Victorian indoor settings, including shopping centres, retail stores, cafes and restaurants and entertainment venues
 
What are you doing to keep Melbourne Central clean?
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Increased Cleaning: We have increased cleaning and sanitisation services with a focus on high traffic areas, frequently touched surfaces, food courts and amenities using hospital grade disinfectants and alcohol based sanitiser. In addition, we schedule daily deep cleans throughout the centre.  
 
Hand Sanitiser: We have 64 free hand sanitiser stations  available throughout the centre including at entry points, dining precincts and amenities.  
 
Social Distancing: Keeping a social distance of at least 1.5m metres is important for both the safety and comfort of all shoppers, staff and visitors. To help you safely navigate Melbourne Central, you will notice social distancing signage at high traffic points including lifts, escalators and food courts. Each store and dining venue will have specific capacity numbers as well as floor signage to help customers queue safely. 
 
Hygiene: You will see hygiene signage in amenities and entry points to encourage Covid safe practices such as washing or sanitising your hands regularly.   
 
Support Staff: We have additional customer support services and security staff to monitor social distancing and crowd management. Please visit our friendly team at Guest Services on Ground Level 1 if you have any questions or concerns upon your visit.  
 
Opening hours
REGULAR TRADING HOURS
Mon - 10am - 7pm
Tue - 10am - 7pm
Wed - 10am - 7pm
Thu - 10am - 9pm
Fri - 10am - 9pm
Sat - 10am - 7pm
Sun - 10am - 7pm
Location
Melbourne Central
Cnr LaTrobe and Swanston Streets
Melbourne VIC 3000
Phone: 03 9922 1122