FAQ

Questions? We've got answers.
We're here to make sure your experience at MC is as safe and easy as possible. If you've got a question that we haven't answered here, feel free to give our friendly Guest Services team a buzz on (03) 9922 1122

These answers are all correct as at 22 October 2021
What rules have changed?
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From Thursday 18th November at 11.59pm eased restrictions will allow:
  • Retail, hospitality venues, foodcourts, personal services, gyms and entertainment venues to operate without density limits 
  • Vaccinated customers (or those who have a valid medical exemption, and children aged under 12 years) are not restricted and may visit all stores and services within the centre  - provided they check-in and provide proof of vaccination when prompted. 
  • Un-vaccinated customers 12 years and over are able to access all essential services in-centre. However, are unable to visit non-essential retail, hospitality venues, personal services, gyms and entertainment venues.  
  • Customers are to check-in when visiting retail stores, hospitality venues, personal services, gyms and entertainment venues - as well as provide proof of vaccination when prompted.
  • Customers 12 years and over must continue to wear a fitted face mask when inside the shopping centre aside from when consuming food or drink. 
Are food retailers still open?
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  • Yes, restaurants and cafes can now open for service without dennsity limits in place for fully vaccinated patrons. 
  • Food courts will remain open, with patrons able to remove their mask to consume food or drink.
Do I have to be vaccinated to come to Melbourne Central?
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From Thursday 18th November at 11.59pm eased restrictions will allow:
  • All customers regardless of vaccination status to visit a shopping centre. However, under current government restrictions rules do apply to where you can visit. 
  • Vaccinated customers (or have a valid medical exemption, and children aged under 12 year) are not restricted and may visit all stores and services within the centre  - provided they check-in and provide proof of vaccination when prompted. 
  • Un-vaccinated customers aged 12 and over are able to access all essential services in-centre. However, are unable to visit non-essential retail, hospitality venues, personal services, gyms and entertainment venues.  
Where can I get vaccinated?
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Both of our pharmacies offer walk in appointments for both the Astrazeneca and Moderna vaccines. Visit Terry White Chemmart on Level 1, or Melbourne Central Pharmacy on Lower Ground.
 
Where can I locate a copy of my vaccination certificate or medical exemption?
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Directions on how to locate and download a copy of your vaccination certificate can be found here.

If you are medically exempt from becoming vaccinated, you can add your COVID-19 digital certificate for medical contraindication to the Service VIC app.
 
Are all of your staff vaccinated?
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Yes, all Melbourne Central staff and contractors, including cleaners and security guards are all fully vaccinated, as per the Victorian Government guidelines.
 
Do I have to check in to Melbourne Central?
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Yes, Melbourne Central follows all DHHS and Victorian Government guidelines. Please check in when entering the centre. There are QR codes at all of our 18 entrances, as well as in the lifts and on 14 digital directory screens around the centre.

If you need assistance checking in, you can visit one of our Covid Marshals positioned around the centre who are there to help!
Do we have to wear a mask?
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In line with Victorian Government regulations face masks must be worn at all times when in our centre. This is a mandatory condition of entry unless a valid exemption applies. For more information on Face Masks, please visit the Department of Health & Human Services.
 
When do I have to wear a mask?
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If you can and don’t have a medical condition and are over the age of 12, please wear a mask at all times in the centre. Please note face shields, bandanas and scarfs (anything you’d consider a make shift face covering) are now, no longer recognised as appropriate face masks.
 
When can I remove my mask?
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When you are eating or drinking, taking medication,  in a financial institution or bank or during an emergency.
 
What are you doing to keep Melbourne Central clean?
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Increased Cleaning: We have increased cleaning and sanitisation services with a focus on high traffic areas, frequently touched surfaces, food courts and amenities using hospital grade disinfectants and alcohol based sanitiser. In addition, we schedule daily deep cleans throughout the centre.  
 
Hand Sanitiser: We have 64 free hand sanitiser stations  available throughout the centre including at entry points, dining precincts and amenities.  
 
Social Distancing: Keeping a social distance of at least 1.5m metres is important for both the safety and comfort of all shoppers, staff and visitors. To help you safely navigate Melbourne Central, you will notice social distancing signage at high traffic points including lifts, escalators and food courts. Each store and dining venue will have specific capacity numbers as well as floor signage to help customers queue safely. 
 
Hygiene: You will see hygiene signage in amenities and entry points to encourage Covid safe practices such as washing or sanitising your hands regularly.   
 
Support Staff: We have additional customer support services and security staff to monitor social distancing and crowd management. Please visit our friendly team at Guest Services on Ground Level 1 if you have any questions or concerns upon your visit.  
 
Opening hours
REGULAR TRADING HOURS
Mon - 10am - 7pm
Tue - 10am - 7pm
Wed - 10am - 7pm
Thu - 10am - 9pm
Fri - 10am - 9pm
Sat - 10am - 7pm
Sun - 10am - 7pm
Location
Melbourne Central
Cnr LaTrobe and Swanston Streets
Melbourne VIC 3000
Phone: 03 9922 1122