Services and Facilities

Guest Service Desk / Information Centre

At Melbourne Central, our aim is to ensure you have a great shopping experience. It all starts with customer service and this is where Melbourne Central shines. Our friendly Guest Service Representatives are on hand 7 days a week to help you get the most out of your visit. Whatever you are looking for, our information centre will be able to help you. A few of the services we offer include:
  • Store location assistance
  • Purchase gift vouchers
  • Community information and services
  • Lost children or family members in the Shopping Centre
  • Lost and found property in the Shopping Centre
  • Public transport information
  • Tourist information
  • ParcelPoint collection
  • Other general information  


Located on L1 
Phone number:
03 9922 1100

Gift Cards

The perfect gift for everyone, for any occasion. The Melbourne Central gift card is available online or at our Guest Service Desk. They can also be purchased at any of our giftcard kiosks throughout the centre.

Use it like a debit card, it is redeemable at all Melbourne Central stores that accept EFTPOS.

Free WiFi

Stay connected at Melbourne Central with FREE WiFi. All you need to do is register with your mobile, tablet or laptop and voilà, instant access. Simply connect to _MELBCENTRAL FREE WiFi.
If you have any difficulties, our friendly Customer Service team will be more than happy to assist you – just call us on 03 9922 1100.

Medical and Dentistry

If you are in need of a little medical attention, there are medical services available at Priceline Pharmacy & Melbourne Central Medical. You can contact them by phone at 03 9654 5544.
To keep that gorgeous smile of yours, there is a team of dentists on hand to deal with everything from a simple toothache and general check up to full service dental care at Melbourne Central Dental. They can be reached via phone at 03 8608 8968.

The Little Library

Melbourne Central is committed to supporting the community around them. The mission of the Little Library concept is to promote literacy and the love of reading by offering a free book exchange. After all, books were built to be swapped (and read, of course).

Anyone can come along and swap or share a book to read. People are encouraged to take a book, and in return, it's requested that you leave one in its place. This innovative little library can be found on Level 2.

Bright Notes Piano & In Centre Busking

As part of Melbourne Central's ongoing initiative to engage and promote some of the city's great buskers and musicians, the community 'Bright Notes' piano was recently launched in the Level 2 Dining Hall. Buskers are invited to register their interest to play the piano during alotted times by simply filling out their details here.  Buskers can also express their interest to play in the centre by speaking to the team at the Guest Service Desk on Level 1, near Shot Tower Square. 

Travel Money Oz

Get ready for your next big adventure with Travel Money Oz. This international currency exchange is open 7 days a week, for your convenience. They can be found on Level 1 in Shot Tower Square.

Stylist & Personal Shopping Service:

Whether you're shopping for a special occasion or just hunting for the hottest heels, Melbourne's top-tier stylists are now on hand to help you find the very best fashion styles Melbourne Central has to offer.  For more information or to make a booking, click here.

Access Services

At Melbourne Central, we are committed to ensuring that the Centre is readily accessible for all our customers, particularly those with special needs.

Accessible Parking

Getting from your car to the shopping centre shouldn’t be a struggle. We believe in making your time at Melbourne Central an enjoyable experience. This is why we offer plenty of accessible Melbourne CBD parking in our underground carpark.

Find out more about our Parking options

Accessible Public Telephones

Public telephones are located on levels 1, 2 and 3 of the LaTrobe St building, and level 3 of the Lonsdale building.

Accessible Toilets

There are many accessible toilets available throughout the La Trobe and Lonsdale buildings at Melbourne Central.

Lifts, Moving Walkways and Escalators

There are several escalators and lifts located in both the LaTrobe building and the Lonsdale Building. There are also a number of public lifts located in the carpark, making it easy to access and enjoy Melbourne Central.

Guide Dog Facilities

Melbourne Central is a guide dog friendly centre, so don’t hesitate to bring your helpful companion on your next shopping adventure. 

Parents Retreat

With a 5-star rating by the Breast Feeding Association, our Parents’ Retreat has change tables, a parents' room, bins, toilets, breast-feeding cubicles, a microwave and a place for kids to play. The Parents' Retreat is located on Level 2 of the Melbourne Central Shopping Centre.


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Opening hours
Regular trading hours
Mon - 10am - 7pm
Tue - 10am - 7pm
Wed - 10am - 7pm
Thu - 10am - 9pm
Fri - 10am - 9pm
Sat - 10am - 7pm
Sun - 10am - 7pm
Melbourne Central
Cnr LaTrobe and Swanston Streets
Melbourne VIC 3000
Phone: 03 9922 1100